Frequently Asked Questions
What countries do you ship to?
Collezione-C2 items can be shipped to any address around the world that can be reached by International Air Mail.
What are the modes of payment?
The Collezione-C2 online store accepts MasterCard, VISA, AMEX and Discover credit card payments made secure through PayPal. You can also pay direct Paypal payment if you are a member of Paypal.
How soon do I receive my order?
Processing and packing an order takes 1-2 business days while delivery takes approximately 7-10 business days for International Air Mail orders.Delivery time could be affected by the performance of the local postal system in the destination country. For local orders delivery time should be 2-3 business days the most.
How much are the shipping?
Shipping charges are computed based on the total weight of the order, the destination and the mode of shipment chosen by the customer. After the customer has chosen items to purchase and the mode of shipment, and has indicated shipping destination, the shopping cart will display the computed shipping costs before the purchase is completed.
What are the policies about incorrect shipments or defective or damaged merchandise?
If the customer receives merchandise that is incorrect, defective or damaged, this can be returned and will promptly be replaced with the originally ordered item in good condition. The proper return procedures should be complied with, though.
What return procedures are required?
The customer has to notify Collezione-C2 of having received incorrect, defective or damaged items within 3 days of receipt. This can be done by sending an email to support@collezione-c2 store.com. The customer shall then be given a Return Merchandise Authorization Number, without which no returns will be recognized.
The incorrect, defective or damaged items should be mailed back unused with the appropriate Return Merchandise Authorization Number within 14 calendar days from date of receipt by the customer. It should be accompanied by proof of purchase from www.collezione-c2store.com as well as the original packaging. All original tags should be intact and all parts and accessories should be complete, including any free items sent with the original item.