Returns and Exchange
If the incorrect item is shipped to the customer, or if the item received by the customer is defective or damaged, it can be returned and will be replaced with the originally ordered product provided that the proper return procedures are complied with. Shipping costs for the return will be shouldered by the customer.
Incorrect, Defective or Damaged Items
Incorrect, defective or damaged items should be reported within 3 days upon receipt of the merchandise. Notification may be done by sending an email to firstname.lastname@example.org. The customer shall then be given a Return Merchandise Authorization Number. No returns will be recognized without this Return Merchandise Authorization Number. Returns should be received within 14 calendar days. The returned merchandise should have proof of purchase from www.collezione-c2.com. All parts and accessories should be complete, including any free items sent with the original item. All original tags should be intact and original packaging should be included.